How ConnectaHub verifies every business

Before a business can be found on ConnectaHub, it has to clear a real verification process — not a checkbox ticked during sign-up.

Every provider registers through Business Hub and picks a verification track that matches how they're set up: KYB for a registered company, KYC for an individual or informal operator. They submit identifying details and reference numbers for their supporting documents. This is metadata about the documents, not scanned files — document upload isn't built yet, so a document number and its expiry are what a reviewer works from today.

From there, the case goes into a review queue, and we want to be upfront about what happens next: no automated ID-checking or business-registry lookup service is connected yet, so every single case is decided by a human reviewer, not a match/no-match algorithm pretending otherwise. A reviewer can accept or flag each submitted document individually, with a note, and then approve the case, ask for changes, or reject it outright. If a reviewer asks for changes, the provider can fix the flagged documents and resubmit into that same case; a rejection means starting over with a fresh submission.

An approval isn't permanent — it's valid for 12 months. Once it lapses, the business loses its verified badge and drops out of search results until it goes through the process again. That single expiry rule is the one place in our system that decides whether a business counts as "verified" — search, the public profile badge, and the provider's own dashboard all check the exact same thing, so a business can never look trustworthy in one place and unverified in another.