Verified vendors, protected payments, and a person to call
Every business on ConnectaHub passes the same verification before it can take a booking. Your money is held until the service is delivered.
Business Hub verification
One check stands behind every recommendation
Hotels, caterers, drivers, photographers and security firms all pass through the same KYC and KYB pipeline. There is no separate, looser standard for any category.
1 · Identity
Directors verified against government ID. Business registration checked against CAC records.
2 · Business
Registration numbers, address and operating licence where the category requires one.
3 · Capability
Portfolio, references and insurance where relevant. Category-specific requirements apply.
4 · Ongoing
Reviews, dispute rate and delivery record monitored. Verification can be suspended.
Protection that works on the day, not just in the terms
Payments held in escrow
Vendors are paid after delivery. A no-show means a refund, not an argument.
- Refunds to your wallet
- Milestone payments for events
- Full audit trail on every payment
Live tracking, only when you turn it on
Session-scoped tracking for a specific ride or service — not always-on location.
- Share with a trusted contact
- Ends automatically with the service
- You control every session
SOS and escalation
An urgent path that reaches a human, with your trip, bookings and location context already attached.
- 24/7 concierge
- Trusted contacts notified
- Incident logged and followed up
Our standards
What we will not do
We do not list unverified vendors
If a business has not passed verification it cannot appear in search, be recommended by the planner, or take a booking.
We do not re-price silently
Any change to what you owe requires an explicit confirmation step. Always.
We do not hide the total
Fees are shown before you commit, in ₦, including anything payable later.
We do not sell your location
Tracking is session-scoped, opt-in, and visible only to the contacts you choose.
Questions about how we verify?
Our concierge team can walk you through exactly what a vendor had to prove.